The Fieldhaven Group, LLC.

Janice Norris, CPC, CPC-H, CCP, CHCC

Fayetteville, NC

"Powerful, dynamic and a well of Regulatory Knowledge" are the opinions of the clients Jan has served over her 25+ year career in Revenue Cycle Management. Her first hand experience in each and every aspect of healthcare administration allows her to "tie it all together" , communicating regulatory and financial requirements to clinical and administrative personnel in an easy-to-appreciate and -apply manner.

As a leading management consultant and Medicare regulatory specialist, Jan applies her extensive expertise to identify, reduce and eliminate areas of risk; strengthen workflow with education and team based processes, while increasing profitability. She has a flawless record of delivering complex, multi-phase projects to objective, on time and within budget, and producing client personnel capable of taking operations to the next level of success.

Jan has lectured both nationally, for both private industry and government groups. She is an active member of the American Academy of Professional Coders, Healthcare Financial Management Association, and the American Health Information Management Association.

Areas of Expertise

Charge Description Master Reviews
Medicare Regulatory Specialist
Clinical Documentation Improvement
Outpatient /APC /Physician Coding Advisor
Revenue Integrity Management
Critical Access Hospital Specialist
Hospital/Provider Compliance Audits
Charge Capture/Revenue Enhancement
National Lecturer, AAPC
Appeals/Insurance Response Management

Joy Smith, CCA, AA

Lincoln, CA

Creative, energetic, and a skilled project manager, Joy has a 25+ year depth of experience in Healthcare Consulting, primarily in the areas of coding, abstracting and compliance software solutions. She has successfully blended the clinical process with Administrative technology applications, improving both workflow and educational projects. Joy is truly a seasoned consultant, providing excellent customer service and communication to each and every client. She is always sensitive to the customer’s bottom line, and is known for her “out of the box” economical solutions for every Revenue Integrity issue.

On the private side, Joy is the President and Founder of Fieldhaven Feline Rescue. A percentage of all FieldHaven Group revenue is donated to support her in this effort.

Areas of Expertise

Compliance Audits
Medical Record and Bill Audits
Revenue Cycle Project Management
IT software solutions
Custom Web-based Training
HIMS Support
ICD-9- ICD-10 conversions

Janet F. Delp, RHIT, CCS

Professional and knowledgeable describe Janet. This accomplished consultant provides a comprehensive array of HIMS services, using her 25 years of experience in both government and private sector healthcare. She holds herself responsible for exceeding the expectations of her clients employing a systematic approach to identify and resolve complex coding issues. She presents and defends controversial information with tact and sensitivity, and makes the best use of time and talent to obtain best results for every project.

Currently, Janet has turned her attention to the technology issues facing healthcare providers. She has implemented the electronic medical record for several facilities, specializing in new department implementation, and Charge Master integration.

Areas of Expertise

Coding and Charge Audit
Charge Master Development and Maintenance
Electronic Medical Record conversions
Mckesson STAR CDM Maintenance